Michigan Public Policy Survey (MPPS)

Some local jurisdictions may not end up using the performance data they collect, and others may use data only occasionally on an ad hoc basis. Meanwhile, some jurisdictions use data in a systematic way as part of a formal program, for example, holding regular meetings where performance data are used to guide decision-making. Which of the following approaches best describes your jurisdiction’s use of the performance data it collects? (Among jurisdictions that reported collecting internal or external data)

Please identify the extent to which, overall, your jurisdiction uses measures of inputs (amount of resources used, such as tons of road salt) regarding your internal operations (or operations you contract out) (Among jurisdictions that reported collecting internal data and using data)

Please identify the extent to which, overall, your jurisdiction uses measures of workload (such as a number of fire runs, miles of roads plowed, etc.) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data)

Please identify the extent to which, overall, your jurisdiction uses measures of efficiency or unit cost (such as cost per fire run, cost of providing trash collection services per capita, etc.) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data)

Please identify the extent to which, overall, your jurisdiction uses measures of effectiveness (quantifiable results of a program, such as a decrease in crime, increase in park attendance, etc.) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data)

Please identify the extent to which, overall, your jurisdiction uses measures of citizen satisfaction (citizen ratings of programs, such as a number of complaints received or survey reports of satisfaction) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data)

Please identify the extent to which, overall, your jurisdiction uses measures on contracted services (measures of inputs, workload, etc., on services that your jurisdiction contracts out from private firms, nonprofits, or other governments) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data)

Thinking about who in your jurisdiction is involved in various aspects of your performance management efforts (including data collection, analysis, and reporting), which of the following best describes how your jurisdiction’s performance management efforts are structured? Our performance management activities primarily involve... (check all that apply) (Among jurisdictions that reported using data)

a. Staff whose sole job responsibility is performance management

Thinking about who in your jurisdiction is involved in various aspects of your performance management efforts (including data collection, analysis, and reporting), which of the following best describes how your jurisdiction’s performance management efforts are structured? Our performance management activities primarily involve... (check all that apply) (Among jurisdictions that reported using data)

b. Regular staff who have other (non-performance management) job responsibilities

Thinking about who in your jurisdiction is involved in various aspects of your performance management efforts (including data collection, analysis, and reporting), which of the following best describes how your jurisdiction’s performance management efforts are structured? Our performance management activities primarily involve... (check all that apply) (Among jurisdictions that reported using data)

c. Elected officials

We’re interested in getting a sense of local officials’ views on their local county road commissions or county road departments (where road commission duties have been transferred to the county). Thinking about how the county road commission or road department interacts with your jurisdiction in particular, to what extent do you agree or disagree that your county road commission/road department generally responds to your government’s communications in a timely manner?

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for improving management decisions? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for guiding budgeting decisions? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for identifying cost savings? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for improving program or service quality? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for guiding compensation decisions for employees? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for improving communication with your jurisdiction’s Board/Council? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for improving government accountability and transparency? (Among jurisdictions that reported using data)

Thinking about the amount and types of data your jurisdiction collects and the ways it uses the data to make decisions, would you say the current scope of your jurisdiction’s performance management efforts is too large, too small, or just right? (Among jurisdictions that reported using data)

How likely is it that your jurisdiction will either cut back or expand its performance management activities within the next 12 months? (Among jurisdictions that reported using data)

To what extent, if any, would you say that costs required to collect and use performance data are a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To what extent, if any, would you say that dedicating the necessary personnel is a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To what extent, if any, would you say that ability to obtain external data regarding other jurisdictions is a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To what extent, if any, would you say that ability to make sense of performance data is a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To what extent, if any, would you say that access to appropriate/useful technology to manage the data your jurisdiction collects is a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)