Michigan Public Policy Survey Questions and Data Tables

Please identify the extent to which, overall, your jurisdiction uses measures of citizen satisfaction (citizen ratings of programs, such as a number of complaints received or survey reports of satisfaction) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data)

Please identify the extent to which, overall, your jurisdiction uses measures on contracted services (measures of inputs, workload, etc., on services that your jurisdiction contracts out from private firms, nonprofits, or other governments) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data)

Thinking about who in your jurisdiction is involved in various aspects of your performance management efforts (including data collection, analysis, and reporting), which of the following best describes how your jurisdiction’s performance management efforts are structured? Our performance management activities primarily involve... (check all that apply) (Among jurisdictions that reported using data)

a. Staff whose sole job responsibility is performance management

Thinking about who in your jurisdiction is involved in various aspects of your performance management efforts (including data collection, analysis, and reporting), which of the following best describes how your jurisdiction’s performance management efforts are structured? Our performance management activities primarily involve... (check all that apply) (Among jurisdictions that reported using data)

b. Regular staff who have other (non-performance management) job responsibilities

Thinking about who in your jurisdiction is involved in various aspects of your performance management efforts (including data collection, analysis, and reporting), which of the following best describes how your jurisdiction’s performance management efforts are structured? Our performance management activities primarily involve... (check all that apply) (Among jurisdictions that reported using data)

c. Elected officials

Thinking about who in your jurisdiction is involved in various aspects of your performance management efforts (including data collection, analysis, and reporting), which of the following best describes how your jurisdiction’s performance management efforts are structured? Our performance management activities primarily involve... (check all that apply) (Among jurisdictions that reported using data)

d. An external organization or consultant

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for improving management decisions? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for guiding budgeting decisions? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for identifying cost savings? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for improving program or service quality? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for guiding compensation decisions for employees? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for improving communication with your jurisdiction’s Board/Council? (Among jurisdictions that reported using data)

How would you rate the overall effectiveness of your jurisdiction’s use of performance data for improving government accountability and transparency? (Among jurisdictions that reported using data)

Thinking about the amount and types of data your jurisdiction collects and the ways it uses the data to make decisions, would you say the current scope of your jurisdiction’s performance management efforts is too large, too small, or just right? (Among jurisdictions that reported using data)

How likely is it that your jurisdiction will either cut back or expand its performance management activities within the next 12 months? (Among jurisdictions that reported using data)

To what extent, if any, would you say that costs required to collect and use performance data are a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To what extent, if any, would you say that dedicating the necessary personnel is a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To what extent, if any, would you say that ability to obtain external data regarding other jurisdictions is a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To what extent, if any, would you say that ability to make sense of performance data is a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To what extent, if any, would you say that access to appropriate/useful technology to manage the data your jurisdiction collects is a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To what extent, if any, would you say that ability to tie performance data to jurisdiction’s goals is a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To what extent, if any, would you say that ability to implement change in response to data findings is a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To what extent, if any, would you say that ability to collect measures on services that are contracted out from other providers is a problem that your jurisdiction has faced within the last 12 months in its use of performance data? (Among jurisdictions that reported using data)

To the best of your knowledge, to what extent do the majority of your jurisdiction’s Board/council support or oppose your jurisdiction using performance data to guide decision-making? (Among jurisdictions that reported using data)

To the best of your knowledge, to what extent do the majority of your jurisdiction’s managers support or oppose your jurisdiction using performance data to guide decision-making? (Among jurisdictions that reported using data)