The role of unsatisfactory service quality in bringing service(s)/operation(s) back in-house
Full Question Text
Did unsatisfactory service quality play a part in your jurisdiction's decision to bring the service(s) or operation(s) back in-house?
| % within Jurisdiction Type | |||||
| Jurisdiction Type | Total | ||||
|---|---|---|---|---|---|
| County | Township | City | Village | ||
| Percentage of jurisdictions which report unsatisfactory service quality played a part in their decision to bring service(s) or operation(s) back in-house: (Among those jurisdictions that report bringing back in-house previously contracted out services or operations) | 48% | 41% | 58% | 53% | 48% |
| % within Population Size | ||||||
| Population Size | Total | |||||
|---|---|---|---|---|---|---|
| <1500 | 1500-5000 | 5001-10000 | 10001-30000 | >30000 | ||
| Percentage of jurisdictions which report unsatisfactory service quality played a part in their decision to bring service(s) or operation(s) back in-house: (Among those jurisdictions that report bringing back in-house previously contracted out services or operations) | 47% | 45% | 37% | 63% | 46% | 48% |
| % within Region of Michigan | |||||||
| Region of Michigan | Total | ||||||
|---|---|---|---|---|---|---|---|
| Upper Peninsula | Northern Lower Peninsula | West Central Lower Peninsula | East Central Lower Peninsula | Southwest Lower Peninsula | Southeast Lower Peninsula | ||
| Percentage of jurisdictions which report unsatisfactory service quality played a part in their decision to bring service(s) or operation(s) back in-house: (Among those jurisdictions that report bringing back in-house previously contracted out services or operations) | 56% | 54% | 33% | 49% | 46% | 54% | 48% |