Michigan Public Policy Survey (MPPS) Fall 2011, Question 05e

Measures of citizen satisfaction

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To what extent, overall, does your jurisdiction use measures of citizen satisfaction regarding your internal operations (including operations you contract out)?

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Jurisdiction Type Crosstabulation
		County	Township	City	Village	Total
% within Jurisdiction Type
		Jurisdiction Type				Total
To what extent, overall, does your jurisdiction use measures of citizen satisfaction regarding your internal operations (including operations you contract out)? (Among jurisdictions that report internal data use)	Extensively	4%	15%	17%	12%	14%
	Somewhat	57%	54%	64%	54%	56%
	Not At All	35%	25%	18%	30%	25%
	Don't Know	4%	6%	1%	4%	5%
Total		100%	100%	100%	100%	100%

Population Size Crosstabulation
		<1500	1500-5000	5001-10000	10001-30000	>30000	Total
% within Population Size
		Population Size					Total
To what extent, overall, does your jurisdiction use measures of citizen satisfaction regarding your internal operations (including operations you contract out)? (Among jurisdictions that report internal data use)	Extensively	16%	13%	13%	13%	17%	14%
	Somewhat	52%	56%	63%	59%	60%	56%
	Not At All	28%	24%	21%	28%	19%	25%
	Don't Know	4%	7%	3%	0%	4%	5%
Total		100%	100%	100%	100%	100%	100%

Region of Michigan Crosstabulation
		Upper Peninsula	Northern Lower Peninsula	West Central Lower Peninsula	East Central Lower Peninsula	Southwest Lower Peninsula	Southeast Lower Peninsula	Total
% within Region of Michigan
		Region of Michigan						Total
To what extent, overall, does your jurisdiction use measures of citizen satisfaction regarding your internal operations (including operations you contract out)? (Among jurisdictions that report internal data use)	Extensively	9%	16%	11%	17%	11%	18%	14%
	Somewhat	73%	56%	59%	53%	49%	54%	56%
	Not At All	15%	23%	25%	21%	36%	26%	25%
	Don't Know	3%	5%	5%	9%	4%	2%	5%
Total		100%	100%	100%	100%	100%	100%	100%