Michigan Public Policy Survey (MPPS) Fall 2011, Question 05e

Measures of citizen satisfaction

Full Question Text

To what extent, overall, does your jurisdiction use measures of citizen satisfaction regarding your internal operations (including operations you contract out)?

Jurisdiction Type Crosstabulation
% within Jurisdiction Type
  Jurisdiction Type Total
County Township City Village
To what extent, overall, does your jurisdiction use measures of citizen satisfaction regarding your internal operations (including operations you contract out)? (Among jurisdictions that report internal data use) Extensively 4% 15% 17% 12% 14%
Somewhat 57% 54% 64% 54% 56%
Not At All 35% 25% 18% 30% 25%
Don't Know 4% 6% 1% 4% 5%
Total 100% 100% 100% 100% 100%