Center for Local, State, and Urban Policy

The Michigan Public Policy Survey (MPPS)
Fall 2017 Data Tables

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Q34e. Please identify the extent to which, overall, your jurisdiction uses measures of citizen satisfaction (citizen ratings of programs, such as number of complaints received or survey reports of satisfaction) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data)

Jurisdiction Type Crosstabulation
% within Jurisdiction Type
  Jurisdiction Type Total
County Township City Village
Please identify the extent to which, overall, your jurisdiction uses measures of citizen satisfaction (citizen ratings of programs, such as number of complaints received or survey reports of satisfaction) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data) Extensively 18% 13% 9% 22% 13%
Somewhat 43% 57% 74% 46% 60%
Not At All 29% 27% 15% 28% 24%
Don’t Know 10% 3% 3% 4% 3%
*Columns may not sum to 100% due to rounding within cells.

Population Size Crosstabulation
% within Population Size
  Population Category Total
<1500 1500-5000 5001-10000 10001-30000 >30000
Please identify the extent to which, overall, your jurisdiction uses measures of citizen satisfaction (citizen ratings of programs, such as number of complaints received or survey reports of satisfaction) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data) Extensively 13% 13% 10% 11% 20% 13%
Somewhat 58% 62% 64% 59% 55% 60%
Not At All 26% 24% 23% 25% 19% 24%
Don’t Know 3% 2% 3% 5% 5% 3%
*Columns may not sum to 100% due to rounding within cells.

Region of Michigan Crosstabulation
% within Region of Michigan
  Region of Michigan Total
Upper Peninsula Northern Lower Peninsula West Central Lower Peninsula East Central Lower Peninsula Southwest Lower Peninsula Southeast Lower Peninsula
Please identify the extent to which, overall, your jurisdiction uses measures of citizen satisfaction (citizen ratings of programs, such as number of complaints received or survey reports of satisfaction) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data) Extensively 6% 9% 14% 16% 16% 13% 13%
Somewhat 83% 59% 57% 48% 56% 62% 60%
Not At All 11% 27% 26% 33% 24% 22% 24%
Don’t Know 0% 5% 3% 3% 4% 3% 3%
*Columns may not sum to 100% due to rounding within cells.